What do I need to to take to the registration desk?
Your registration letter will be sent out about two weeks before the event. You will need to bring this letter, along with photo ID to the event to collect your registration pack or "reg pack". There will be a designated registration desk where this will be done.


When can I register?
The registration desk will open at 2pm on the Friday of the event and close around 7pm. If you are unable to register on the Friday the desk will open again on the Saturday morning at 8am.


What will be in my reg pack?
Your reg pack should contain your free souvenir convention guide, convention badge, event schedule, and a 10x8 that features each of the attending guests (either single, double or cast shots featuring the guests). You may also find order forms for future events and other pieces of information that you should check out.


How do I get my free autographs (or photoshoots)?
On your convention badge there are boxes - one for each of the attending guests. You must wear your badge at all times. When you go into the autograph session to collect your free autograph your badge will be hole-punched in the appropriate box. If you are a Silver or Gold pass holder your badge will have a separate set of boxes for your photo shoots and the same principles apply.


What if I want extra photos/autographs?
If you have ordered them in advance online then your tickets will be included in your registration pack. If you wish to buy extra autographs or photo shoots at the event, tickets for these will be on sale at the registration desk.


Are there event schedules?
You will see schedules up on the walls and in your reg packs. To make it as easy for everyone as possible they include an estimate of when your groups will be called for each guests autograph and photo shoot. Please be aware this is ONLY AN ESTIMATE and you maybe called before or after this time depending on how quickly or slowly a specific guests queue is going.


Do I need to wear my event badge?
Yes. We don't want to have things spoilt by gate crashers so please make sure you have them on and visible at all times, especially at the parties.


What are 'groups' and how do I know which one I am in?
Everyone is in a group based on their ticket number. You are simply split into groups of 30. Your group number will be on your con badge next to your ticket number. Please take note of your group number as when we're calling people over the weekend for autographs and photo shoots we will be calling you by group number. If you find you and a friend are in different groups, then please just let us know and if possible we will sort it out so you can both go in the same group.


What if I have a child ticket?
The child ticket numbers are not important. They do everything based on their parent/guardians ticket number and group.


Respecting the Guests:
Please remember that the guests are people too. There are to be no requests for posed photos or autographs outside of the photo and autograph sessions!


Can I speak to the guests at the parties?
At the parties, please don't crowd the guests! Crowding the guests is honestly the quickest way to get them to leave. That doesn't mean you have to avoid them or not talk to them, just be aware of how many people there are around them already, up to 10 is OK, when it gets to 20 or 30, that’s WAY too many. You need to respect their space. If you feel a group of attendees is hogging a guest please talk to a crew member. The parties are not a place for photos with the guests. They are there to chill and have fun with you.


Can I take candid photos?


No, the guests are here to enjoy the event as well, and it is only fair to them to let them without snapping photos at every opportunity. We want the guests to be able to relax and enjoy the parties, so that they come back and hang out with attendees again.