What do I need to to take to the registration desk?
Your registration letter will be sent out about two weeks before the event. You will need to bring this letter, along with photo ID to the event to collect your registration pack or "reg pack". There will be a designated registration desk where this will be done.


When can I register?
The registration desk will open at 2pm on the Friday of the event and close around 7pm. If you are unable to register on the Friday the desk will open again on the Saturday morning at 8am.


What will be in my reg pack?
Your reg pack should contain your free souvenir convention guide, convention badge, event schedule, and a 10x8 that features each of the attending guests (either single, double or cast shots featuring the guests). You may also find order forms for future events and other pieces of information that you should check out.


What are vouchers and where do I find them?
"Vouchers" are what you take into your photo shoot or autograh session to trade for an autograph or photo shoot. The voucher for your free autographs (included in your event programme) will be on the back page of the convention booklet. Your registration pack will contain your photo shoot vouchers if you are a Silver or Gold pass holder or have ordered them in advance online. If you wish to buy extra autographs or photo shoots at the event, vouchers for these will be on sale at the registration desk.


What if I lose my vouchers?
If you think any of your vouchers are missing please let us know immediately. You will be asked for them when you come to claim your autographs or photo shoots. If you forget to bring these vouchers or lose them, you will not be able to claim your autographs or photo shoots. These vouchers are YOUR responsibility, please treat them as if they are CASH. You WILL NOT be able to claim your photo shoots and autographs without these vouchers.


Are there event schedules?
You will see schedules up on the walls and in your reg packs. To make it as easy for everyone as possible they include an estimate of when your groups will be called for each guests autograph and photo shoot. Please be aware this is ONLY AN ESTIMATE and you maybe called before or after this time depending on how quickly or slowly a specific guests queue is going.


Do I need to wear my event badge?
Yes. We don't want to have things spoilt by gate crashers so please make sure you have them on and visible at all times, especially at the parties.


What are 'groups' and how do I know which one I am in?
Everyone is in a group based on their ticket number. You are simply split into groups of 30. Your group number will be on your con badge next to your ticket number. Please take note of your group number as when we're calling people over the weekend for autographs and photo shoots we will be calling you by group number. If you find you and a friend are in different groups, then please just let us know and if possible we will sort it out so you can both go in the same group.


What if I have a child ticket?
The child ticket numbers are not important. They do everything based on their parent/guardians ticket number and group.


Respecting the Guests:
Please remember that the guests are people too. There are to be no requests for posed photos or autographs outside of the photo and autograph sessions!


Can I speak to the guests at the parties?
At the parties, please don't crowd the guests! Crowding the guests is honestly the quickest way to get them to leave. That doesn't mean you have to avoid them or not talk to them, just be aware of how many people there are around them already, up to 10 is OK, when it gets to 20 or 30, that’s WAY too many. You need to respect their space. If you feel a group of attendees is hogging a guest please talk to a crew member. The parties are not a place for photos with the guests. They are there to chill and have fun with you.


Can I take candid photos?


No, the guests are here to enjoy the event as well, and it is only fair to them to let them without snapping photos at every opportunity. We want the guests to be able to relax and enjoy the parties, so that they come back and hang out with attendees again.

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